Telefon :
0(262) 721 41 41
phone
Email :
alka@alkalab.com.tr
email
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Customer Survey Form
Company/Firm Name
Name Surname
Position
Type of Service Provided
Flue Gas / WPO
Mission
Water - Wastewater
Sea Water
Occupational Hygiene
Soil
Treatment Sludge
Noise
Vibration
Mining Waste
ZDHC
Waste
Other
How do you evaluate the process management of the Customer Representative or Sales-Marketing Responsible?
Name Surname
Planning
Informing
10
9
8
7
6
5
4
3
2
1
Problem Solving
10
9
8
7
6
5
4
3
2
1
Process Management
10
9
8
7
6
5
4
3
2
1
Accessibility
10
9
8
7
6
5
4
3
2
1
How long after your request did you receive the quotation?
Quick
In Normal Time
Late
How do you evaluate the content of the quotation and the information provided by the Quotation Planning Responsible?
Informing
10
9
8
7
6
5
4
3
2
1
Price
10
9
8
7
6
5
4
3
2
1
Commercial Terms
10
9
8
7
6
5
4
3
2
1
How do you evaluate our team coming for Service / Sample Collection?
Careful
10
9
8
7
6
5
4
3
2
1
Knowledgeable
10
9
8
7
6
5
4
3
2
1
Solution Oriented
10
9
8
7
6
5
4
3
2
1
Is the information and explanations made before and after the service sufficient?
Competence
10
9
8
7
6
5
4
3
2
1
Communication
Solution Oriented
10
9
8
7
6
5
4
3
2
1
What are your opinions about the prepared reports?
10
9
8
7
6
5
4
3
2
1
Comprehensible
Comprehensive
10
9
8
7
6
5
4
3
2
1
Timely
10
9
8
7
6
5
4
3
2
1
How did you reach ALKA Laboratories?
10
9
8
7
6
5
4
3
2
1
Reference
Website
Customer Representative Visit/Phone
Relevant Ministry Website
TÜRKAK Website
Other
What is your satisfaction level regarding the services provided?
General Satisfaction
If you are not satisfied, please explain.
10
9
8
7
6
5
4
3
2
1
Do you have any suggestions to provide better service?
Would you choose ALKA company again?
Yes
No
Would you recommend ALKA company to other organizations?
Would you recommend ALKA company to other organizations?
No
Would you recommend ALKA company to other organizations?
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